{"id":5721,"date":"2023-09-29T16:27:27","date_gmt":"2023-09-29T16:27:27","guid":{"rendered":"https:\/\/famacorretores.pt\/complaints-handling-and-management-policy\/"},"modified":"2025-02-20T15:30:47","modified_gmt":"2025-02-20T15:30:47","slug":"complaints-handling-and-management-policy","status":"publish","type":"page","link":"https:\/\/famacorretores.pt\/en\/complaints-handling-and-management-policy\/","title":{"rendered":"Complaints Handling and Management Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5721\" class=\"elementor elementor-5721 elementor-621\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6bfe1c44 e-flex e-con-boxed e-con e-parent\" data-id=\"6bfe1c44\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7781e101 e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"7781e101\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cf71a17 elementor-widget__width-auto elementor-widget elementor-widget-heading\" data-id=\"cf71a17\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">FAMASEGUR<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b09e2e4 elementor-nav-menu__align-start elementor-nav-menu--dropdown-none elementor-widget elementor-widget-nav-menu\" data-id=\"3b09e2e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;}}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-none\">\n\t\t\t\t<ul id=\"menu-1-3b09e2e4\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2139\"><a href=\"https:\/\/famacorretores.pt\/sobre-a-empresa\/\" class=\"elementor-item\">About the Company<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-75\"><a href=\"https:\/\/famacorretores.pt\/porque-optar-pela-fama-corretores\/\" class=\"elementor-item\">Why choose Fama Corretores<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-194\"><a href=\"https:\/\/famacorretores.pt\/missao-valores\/\" class=\"elementor-item\">Mission and Values<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-193\"><a href=\"https:\/\/famacorretores.pt\/a-nossa-conduta\/\" class=\"elementor-item\">Our conduct<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-192\"><a href=\"https:\/\/famacorretores.pt\/certificacao-famasegur\/\" class=\"elementor-item\">Certification<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-191\"><a href=\"https:\/\/famacorretores.pt\/recursos-humanos\/\" class=\"elementor-item\">Human Resources<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-190\"><a href=\"https:\/\/famacorretores.pt\/politica-de-privacidade\/\" class=\"elementor-item\">Privacy Police<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-189\"><a href=\"https:\/\/famacorretores.pt\/politica-de-cookies\/\" class=\"elementor-item\">Cookies Policy<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-188\"><a href=\"https:\/\/famacorretores.pt\/ral-rll\/\" class=\"elementor-item\">RAL and RLL<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-3b09e2e4\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-2139\"><a href=\"https:\/\/famacorretores.pt\/sobre-a-empresa\/\" class=\"elementor-item\" tabindex=\"-1\">About the Company<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-75\"><a href=\"https:\/\/famacorretores.pt\/porque-optar-pela-fama-corretores\/\" class=\"elementor-item\" tabindex=\"-1\">Why choose Fama Corretores<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-194\"><a href=\"https:\/\/famacorretores.pt\/missao-valores\/\" class=\"elementor-item\" tabindex=\"-1\">Mission and Values<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-193\"><a href=\"https:\/\/famacorretores.pt\/a-nossa-conduta\/\" class=\"elementor-item\" tabindex=\"-1\">Our conduct<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-192\"><a href=\"https:\/\/famacorretores.pt\/certificacao-famasegur\/\" class=\"elementor-item\" tabindex=\"-1\">Certification<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-191\"><a href=\"https:\/\/famacorretores.pt\/recursos-humanos\/\" class=\"elementor-item\" tabindex=\"-1\">Human Resources<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-190\"><a href=\"https:\/\/famacorretores.pt\/politica-de-privacidade\/\" class=\"elementor-item\" tabindex=\"-1\">Privacy Police<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-189\"><a href=\"https:\/\/famacorretores.pt\/politica-de-cookies\/\" class=\"elementor-item\" tabindex=\"-1\">Cookies Policy<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-188\"><a href=\"https:\/\/famacorretores.pt\/ral-rll\/\" class=\"elementor-item\" tabindex=\"-1\">RAL and RLL<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7e5c15a1 e-con-full e-flex e-con e-child\" data-id=\"7e5c15a1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e80de7b fama-content-img elementor-widget elementor-widget-image\" data-id=\"e80de7b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1000\" height=\"380\" src=\"https:\/\/famacorretores.pt\/wp-content\/uploads\/2025\/01\/reclamacoes.webp\" class=\"attachment-full size-full wp-image-8903\" alt=\"reclama\u00e7\u00f5es\" srcset=\"https:\/\/famacorretores.pt\/wp-content\/uploads\/2025\/01\/reclamacoes.webp 1000w, https:\/\/famacorretores.pt\/wp-content\/uploads\/2025\/01\/reclamacoes-300x114.webp 300w, https:\/\/famacorretores.pt\/wp-content\/uploads\/2025\/01\/reclamacoes-768x292.webp 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-531a0af6 e-con-full fama-page-content e-flex e-con e-child\" data-id=\"531a0af6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-150b8149 elementor-widget elementor-widget-heading\" data-id=\"150b8149\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">COMPLAINTS HANDLING AND MANAGEMENT POLICY<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f9adf9 elementor-widget elementor-widget-heading\" data-id=\"2f9adf9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Terms and Conditions - Complaints Management<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7bdae11 elementor-widget elementor-widget-text-editor\" data-id=\"7bdae11\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In the PDF document below you can read our <strong>System and Policy of Customer Handling and Complaints Management.<\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d35fe2 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"3d35fe2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/famacorretores.pt\/wp-content\/uploads\/2025\/01\/Politica-de-Tratamento-de-Clientes-e-da-Gestao-de-Reclamacoes-01-01-2025-1.pdf\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Read Terms and Conditions<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-40b985cf elementor-widget elementor-widget-heading\" data-id=\"40b985cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Complaint Form<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-35e84783 elementor-widget elementor-widget-text-editor\" data-id=\"35e84783\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"margin: 0px;\"><span style=\"text-align: var(--text-align);\">Fill in the form with your personal information, ensuring that your complaint is accurately and properly identified.<\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-93b2765 elementor-button-align-start elementor-widget elementor-widget-form\" data-id=\"93b2765\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;button_width&quot;:&quot;30&quot;,&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Complaints Form\" aria-label=\"Complaints Form\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"5721\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"93b2765\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\t1. Name\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Name\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_3feff7a elementor-col-60 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_3feff7a\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\t2. Quality\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_3feff7a]\" id=\"form-field-field_3feff7a\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Quality\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_e8195c9 elementor-col-50 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_e8195c9\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\t3. ID Number\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_e8195c9]\" id=\"form-field-field_e8195c9\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"ID Number\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_08f2c8e elementor-col-70 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_08f2c8e\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\t4. Address\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_08f2c8e]\" id=\"form-field-field_08f2c8e\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Address\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_28f1219 elementor-col-33 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_28f1219\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tZip Code\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_28f1219]\" id=\"form-field-field_28f1219\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Zip Code\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_d009fde elementor-col-60 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_d009fde\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tLocation\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_d009fde]\" id=\"form-field-field_d009fde\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Location\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_721ee82 elementor-col-33 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_721ee82\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tMobile\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_721ee82]\" id=\"form-field-field_721ee82\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Mobile\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_3388ede elementor-col-60 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_3388ede\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tE-Mail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_3388ede]\" id=\"form-field-field_3388ede\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"E-Mail\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_9dbcf9b elementor-col-33 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_9dbcf9b\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tSubject\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_9dbcf9b]\" id=\"form-field-field_9dbcf9b\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Subject\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\t5. Message\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"5\" placeholder=\"Message\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_3e9eed2 elementor-col-70\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_3e9eed2\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\t6. Additional Elements\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_3e9eed2]\" id=\"form-field-field_3e9eed2\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Additional Elements\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-upload elementor-field-group elementor-column elementor-field-group-field_4346983 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_4346983\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tFiles\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input type=\"file\" name=\"form_fields[field_4346983][]\" id=\"form-field-field_4346983\" class=\"elementor-field elementor-size-sm  elementor-upload-field\" multiple=\"multiple\" data-maxsize=\"2\" data-maxsize-message=\"This file exceeds the maximum allowed size.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-field_7c04433 elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_7c04433\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tAcceptance\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[field_7c04433]\" id=\"form-field-field_7c04433\" class=\"elementor-field elementor-size-sm  elementor-acceptance-field\" required=\"required\">\n\t\t\t\t<label for=\"form-field-field_7c04433\">By submitting this form, I acknowledge that the Insurance Intermediary, as Data Controller, will use my personal data in accordance with the options expressed therein and under the terms of its Customer Handling and Complaints Management Policy.<\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-30 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Send<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0717276 elementor-widget elementor-widget-spacer\" data-id=\"0717276\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-23d1015 elementor-widget elementor-widget-text-editor\" data-id=\"23d1015\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>NOTES:<\/strong><\/p><p><strong><br><\/strong><\/p>\n<p><strong>1.<\/strong> Indicate the complainant&#8217;s full name, if applicable.<br><strong>2.<\/strong> Reference to the quality of the claimant, namely the policyholder, insured, beneficiary or injured third party or the person representing them.<br><strong>3.<\/strong> Indicate the number of the complainant&#8217;s identification document.<br><strong>4.<\/strong> Indicate the contact details of the complainant and, if applicable, the person representing them.<br><strong>5.<\/strong> A description of the facts giving rise to the complaint, identifying the parties involved and the date on which the facts occurred, unless this is manifestly impossible.<br><strong>6.<\/strong> Indication of the additional elements that the complainant considers necessary for the management of their complaint.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3eaea43 e-con-full e-flex e-con e-parent\" data-id=\"3eaea43\" data-element_type=\"container\" data-e-type=\"container\" id=\"fama-form-container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-40ed2a05 e-flex e-con-boxed e-con e-child\" data-id=\"40ed2a05\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7694cfab elementor-widget elementor-widget-heading\" data-id=\"7694cfab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">ASK FOR A <strong style=\"font-weight:600\">SIMULATION<\/strong>, WE HAVE THE BEST SOLUTIONS!\n<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-216b4ada e-flex e-con-boxed e-con e-child\" data-id=\"216b4ada\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3bcf3cf e-flex e-con-boxed e-con e-child\" data-id=\"3bcf3cf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2d3b4757 elementor-align-center form-circle-btn elementor-widget elementor-widget-button\" data-id=\"2d3b4757\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-size-sm\" role=\"button\" id=\"fama-btn-particulares\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Individuals<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5ed23b2e e-con-full e-flex e-con e-child\" data-id=\"5ed23b2e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-50013027 elementor-align-center form-circle-btn elementor-widget elementor-widget-button\" data-id=\"50013027\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-size-sm\" role=\"button\" id=\"fama-btn-empresas\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Companies<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6d2ec4e3 e-flex e-con-boxed e-con e-child\" data-id=\"6d2ec4e3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3e957b67 fama-form-simulacao elementor-invisible elementor-widget elementor-widget-htcontactform-addons\" data-id=\"3e957b67\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"fama-form-particulares\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:100}\" data-widget_type=\"htcontactform-addons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t            <div class=\"htcontact-form-wrapper\" >\n                \n<div class=\"wpcf7 no-js\" id=\"wpcf7-f5808-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"5808\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/5721#wpcf7-f5808-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"5808\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f5808-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"nome\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"nome\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Name *\" value=\"\" type=\"text\" name=\"nome\" \/><\/span><span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Email *\" value=\"\" type=\"email\" name=\"email\" \/><\/span>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"seguro\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"seguro\"><option value=\"Which insurance are you interested in?\">Which insurance are you interested in?<\/option><option value=\"Environmental Liability\">Environmental Liability<\/option><option value=\"Multi-Risk Business Insurance\">Multi-Risk Business Insurance<\/option><option value=\"Freight Insurance\">Freight Insurance<\/option><option value=\"Personal Accident Insurance\">Personal Accident Insurance<\/option><option value=\"Work Accident Insurance\">Work Accident Insurance<\/option><option value=\"Group Health Insurance\">Group Health Insurance<\/option><option value=\"Financial Solutions\">Financial Solutions<\/option><option value=\"Condominium Insurance\">Condominium Insurance<\/option><option value=\"Industrial Multi-Risk Insurance\">Industrial Multi-Risk Insurance<\/option><option value=\"School Insurance\">School Insurance<\/option><option value=\"Credit Insurance\">Credit Insurance<\/option><option value=\"Car Insurance\">Car Insurance<\/option><option value=\"Multi-Risk Home Insurance\">Multi-Risk Home Insurance<\/option><option value=\"House Cleaning and Maid Service Insurance\">House Cleaning and Maid Service Insurance<\/option><option value=\"Pet Insurance\">Pet Insurance<\/option><option value=\"Hunter Insurance\">Hunter Insurance<\/option><option value=\"Travel Insurance\">Travel Insurance<\/option><option value=\"Personal Accident Insurance\">Personal Accident Insurance<\/option><option value=\"Mortgage Life Insurance\">Mortgage Life Insurance<\/option><option value=\"Family Protection Insurance\">Family Protection Insurance<\/option><option value=\"Health Insurance\">Health Insurance<\/option><\/select><\/span>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"textarea-866\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"Please enter your request details here.\" name=\"textarea-866\"><\/textarea><\/span>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-680\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acceptance-680\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I declare that I have understood and accept the <a href=\"https:\/\/famacorretores.pt\/politica-de-privacidade\/\">Privacy Policy<\/a> of the website famacorretores.pt<\/span><\/label><\/span><\/span><\/span>\n<div>\n<input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send\" \/>\n<input type=\"reset\" value=\"Clear\">\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n            <\/div>\n\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a0b2ac6 fama-form-simulacao hide elementor-invisible elementor-widget elementor-widget-htcontactform-addons\" data-id=\"1a0b2ac6\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"fama-form-empresas\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:100}\" data-widget_type=\"htcontactform-addons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t            <div class=\"htcontact-form-wrapper\" >\n                \n<div class=\"wpcf7 no-js\" id=\"wpcf7-f5807-o2\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"5807\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/5721#wpcf7-f5807-o2\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"5807\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f5807-o2\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"empresa\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Company *\" value=\"\" type=\"text\" name=\"empresa\" \/><\/span>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Email *\" value=\"\" type=\"email\" name=\"email\" \/><\/span>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"contacto\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Contact person\" value=\"\" type=\"text\" name=\"contacto\" \/><\/span>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"seguro\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"seguro\"><option value=\"Which insurance are you interested in?\">Which insurance are you interested in?<\/option><option value=\"Environmental Liability\">Environmental Liability<\/option><option value=\"Multi-Risk Business Insurance\">Multi-Risk Business Insurance<\/option><option value=\"Freight Insurance\">Freight Insurance<\/option><option value=\"Personal Accident Insurance\">Personal Accident Insurance<\/option><option value=\"Work Accident Insurance\">Work Accident Insurance<\/option><option value=\"Group Health Insurance\">Group Health Insurance<\/option><option value=\"Financial Solutions\">Financial Solutions<\/option><option value=\"Condominium Insurance\">Condominium Insurance<\/option><option value=\"Industrial Multi-Risk Insurance\">Industrial Multi-Risk Insurance<\/option><option value=\"School Insurance\">School Insurance<\/option><option value=\"Credit Insurance\">Credit Insurance<\/option><option value=\"Car Insurance\">Car Insurance<\/option><option value=\"Multi-Risk Home Insurance\">Multi-Risk Home Insurance<\/option><option value=\"House Cleaning and Maid Service Insurance\">House Cleaning and Maid Service Insurance<\/option><option value=\"Pet Insurance\">Pet Insurance<\/option><option value=\"Hunter Insurance\">Hunter Insurance<\/option><option value=\"Travel Insurance\">Travel Insurance<\/option><option value=\"Personal Accident Insurance\">Personal Accident Insurance<\/option><option value=\"Mortgage Life Insurance\">Mortgage Life Insurance<\/option><option value=\"Family Protection Insurance\">Family Protection Insurance<\/option><option value=\"Health Insurance\">Health Insurance<\/option><\/select><\/span>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"textarea-866\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"Please enter your request details here.\" name=\"textarea-866\"><\/textarea><\/span>\n<div>\n<input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send\" \/>\n<input type=\"reset\" value=\"Clear\">\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n            <\/div>\n\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Learn about the terms and conditions of FAMASEGUR&#8217;s Complaints Handling and Management Policy.<\/p>\n","protected":false},"author":1,"featured_media":9349,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5721","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/famacorretores.pt\/en\/wp-json\/wp\/v2\/pages\/5721","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/famacorretores.pt\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/famacorretores.pt\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/famacorretores.pt\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/famacorretores.pt\/en\/wp-json\/wp\/v2\/comments?post=5721"}],"version-history":[{"count":15,"href":"https:\/\/famacorretores.pt\/en\/wp-json\/wp\/v2\/pages\/5721\/revisions"}],"predecessor-version":[{"id":9654,"href":"https:\/\/famacorretores.pt\/en\/wp-json\/wp\/v2\/pages\/5721\/revisions\/9654"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/famacorretores.pt\/en\/wp-json\/wp\/v2\/media\/9349"}],"wp:attachment":[{"href":"https:\/\/famacorretores.pt\/en\/wp-json\/wp\/v2\/media?parent=5721"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}